After-sales service and support

At ESA we believe that when you become a customer, our job has only just begun. Just as we design and sell superior equipment, we have designed a service philosophy to support it. It is important to us that you know how to operate your equipment properly, that you receive the support you need for your particular application, and – should the need arise – that you receive prompt, courteous, and knowledgeable customer support. Our goal is to help you be successful. As such, we offer the following customer-support services:

Installation & Familiarization Training
Performed in your facility by our factory-trained technicians, your initial training is part of ESA's installation services. For more information, or to schedule training, please click here.

ESA Validation Services
Performed on-site by a factory certified and trained technician, these services are designed to ensure the analytical validity of data from an instrument used in an analytical procedure. We recommend that you schedule these services during the initial system installation. Once the system has been fully qualified, re-qualification may be performed at periodic intervals as dictated by internal or regulatory requirements. Services include:

• Installation Qualification (IQ)
• Operational Qualification (OQ)
• Performance Qualification (PQ)

For more information, to obtain a quote, or to schedule service, please click here.

Preventative Maintenance
To help you keep your instruments running in top condition, we offer preventive maintenance services. For more information, to obtain a quote, or to schedule service, please click here.

Service Contracts
Every ESA instrument comes with a one-year warranty against defects in materials and workmanship. ESA recognizes your support needs and has designed our service contracts to meet those needs. We recommend that you consider an ESA service contract, which delivers a number of important benefits, including:

• Loaner instruments and priority repair to minimize downtime
• Electrochemical cell replacement (available for 5200A/5300/5600A only – limitations apply)
• Various spare parts at no extra charge
• Preventative maintenance (on selected systems only)

For more information or to obtain a quote, please click here, or call Shirley Keenan at 800.275.0102 x7075.

Technical Support Center: business hours 8:00 a.m. to 5:00 p.m. Eastern Call Toll Free: 1 (800) 275-0102

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